Is it time that residents were able to claim refunds for services not provided?
Take the refuse service provided by Basingstoke and Deane in Whitchurch. For several months social media has been awash with complaints of missed collections for general, recycling and garden waste.
Basingstoke & Deane receive payment through the Council Tax and extra charges for Green Waste to provide this service yet when it is missed or delayed residents are expected to take a hit the wallet.
Even the much derided South Western Railway now offers a partial refund when their trains are late even for just 15 minutes, and they give a full refund when they are cancelled.
Should Basingstoke & Deane offer a similar scheme?
I believe so.
Sometimes mainstream sometimes at a tangent – living in Whitchurch, Hampshire
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